Support & Help

Q: How do generation credits work?

A: PicBine uses a credit system where each photo combination uses one credit. You can purchase credit packs:

• • 5 Generations - $1.49
• • 10 Generations - $2.69 (Most popular)
• • 20 Generations - $4.99 (Best value)

Q: Do my credits expire?

A: No, your generation credits never expire. They remain in your account until you use them to create combined images.

Q: Can I get a refund for unused credits?

A: Yes, we offer refunds for unused generation credits within 14 days of purchase. Contact our support team with your purchase details. Refunds are processed according to App Store policies.

Q: Can I transfer credits between accounts?

A: No, generation credits are tied to your specific account and cannot be transferred or shared with other users.

Q: Why didn't my photo combination work well?

A: Several factors can affect AI combination quality:

• • Photos are too dark or blurry
• • Faces are partially hidden or at odd angles
• • Low resolution input images
• • Complex backgrounds in original photos
• • Very different lighting conditions between photos

Try using clearer, well-lit photos for better results.

Q: How long does it take to generate a combined image?

A: Most combinations take 30-60 seconds to generate. Complex scenes or high-detail requests may take up to 2 minutes. Processing time can vary based on server load.

Q: Can I use photos of celebrities or public figures?

A: No, you should only use photos of people you know personally and have permission to process. Using celebrity photos without authorization violates our Terms of Service and may have legal implications.

Q: What scenes work best for combining?

A: Popular and effective scene types include:

• • Travel destinations (beaches, mountains, cities)
• • Fantasy settings (castles, magical forests)
• • Adventure scenes (camping, hiking, exploring)
• • Historical or period settings
• • Futuristic or sci-fi environments

Q: What happens to my photos after I upload them?

A: Your original photos are temporarily stored for up to 48 hours for processing, then automatically deleted. Generated combined images are saved to your personal gallery. We never share your photos with other users or use them for purposes other than creating your requested combinations.

Q: Do I need permission to combine photos of friends?

A: Yes, you should always get permission from friends before uploading and processing their photos. This is both respectful and required by our Terms of Service. Consider the privacy implications of creating and sharing combined images.

Q: Can I delete my generated images?

A: Yes, you can delete individual images from your gallery or delete all images at once through your account settings. You can also delete your entire account, which removes all associated data.

Q: The app crashes when I try to upload photos. What should I do?

A: Try these troubleshooting steps:

1. 1. Restart the PicBine app
2. 2. Restart your phone
3. 3. Check if you have sufficient storage space
4. 4. Update PicBine to the latest version
5. 5. Try uploading smaller or different photos

If the problem persists, contact our support team.

Q: My generation is stuck on "Processing..." What should I do?

A: If a generation takes longer than 3 minutes, try closing and reopening the app. If the generation doesn't complete, your credit will be automatically refunded. Contact support if you experience repeated processing failures.

Q: I can't download my generated image. Help!

A: First, check that PicBine has permission to access your photo library in your phone's settings. If permissions are correct and downloads still fail, try restarting the app or freeing up storage space on your device.